Returns & Refunds

Due to the high volume of orders we are processing, our shipping and order terms have been adjusted to meet this demand.

  • We are not able to offer rain-checks on sale prices for out of stock items.
  • Refunds on any items missed from your order will be refunded in 24-48 hours past the shipping notice.
  • If all of the products in your order are unavailable by the time your order is being processed we reserve the right to cancel your order entirely.
  • Due to health and safety concerns we are unable to accept product returns in-store or online.

Please note, we are not the manufacturers of the products we sell.  If you have a performance issue, or general complaint about a specific product not within Health Wise control, please contact the manufacturer directly at the number on the packaging.

Cancellations: Should you need to cancel an order after it has been placed, we will do our best to accommodate the request.  Order cancellation will only be possible if the shipment has not left our store.

Thank you for bearing with us though these difficult times. We will return to our high level of customer service that you can expect from us soon.

Please note: These are temporary measures put in place and do not reflect our typical level of service.